Another entry in the miscellaneous fixes blog series. This fix should help with the following strange behavior on Windows 10 (and possibly 11) under the "Bluetooth & other devices" settings:
- Clicking on the "Add Bluetooth or other device" causes the "Add a device" window to appear normally but clicking on any option in the window causes it to immediately close without warning.
- Attempting to remove a Bluetooth device fails.
This behavior may also be accompanied by an error log entry similar to the following in the Windows Event View under "Windows Logs -> Application":
Faulting application name: ShellExperienceHost.exe, version: 10.0.19041.1865, time stamp: 0xbbdb3e51 Faulting module name: KERNELBASE.dll, version: 10.0.19041.1889, time stamp: 0xe9ede6d6 Exception code: 0xc0000409 Fault offset: 0x000000000010fb62 Faulting process id: 0x4550 Faulting application start time: 0x01d8b897318f0a86 Faulting application path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: 0735e762-f2ac-4ca6-8327-a783d9f3b450 Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.19041.1320_neutral_neutral_cw5n1h2txyewy Faulting package-relative application ID: App
The fix for this behavior is to check the "Device Association Service" under Services and make sure it is running. This service is sometimes disabled to optimize video game performance.